General Induction
Successful performance depends on a thorough induction to the area and the role. This course covers all the generic basics of service, H&S, security – how to deal with shop theft, KPIs and local information, leaving line managers with just store specific information to impart. Participation in this course will provide new starters with the relevant knowledge to feel confident in their role immediately and to feel welcome to the retail community. This course is also suitable for existing staff as a refresher.
Course Outline
Aims
This course will help you to:
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Get to know what is happening in the local area
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Offer a good level of service
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Understand the basics of health and safety and security
Objectives
How the aims will be achieved:
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Inform about the initiatives in the local area
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Explain how to deliver a high level of service
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Consider all aspects of health and safety and security
Who will benefit from the training?
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New starters
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Junior members of the team
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Experienced members of the team who would like a refresher
Why is the training important?
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Raise overall level of customer service
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Encourage customers to return to the business
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Drive sales via repeat custom