Adding Value via Customer Service
Online shopping and food takeaways increased at a faster than anticipated rate during the Covid-19 pandemic. Now restrictions have eased, and retail and hospitality are open at full capacity, exceptional levels of service will help to encourage customers to return to the physical environment. This course will provide managers with the necessary skills to effectively manage their team’s customer service, to ensure repeat custom and increase sales.
Course Outline
Aims
This course will help you to:
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Ensure service levels are outstanding
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Add value via service
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Maintain consistently high levels of service
Objectives
How the aims will be achieved:
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Define good service
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Identify the current gaps in service
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Consider innovations in service
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Discuss how to raise standards of service
Who will benefit from the training?
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Current managers who wish develop service beyond expectations
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Junior/trainee managers/supervisors new to managing service
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Members of the team with management potential
Why is the training important?
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Rise in online sales makes instore service more important
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Create competitive advantage
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Increase sales/customer retention